CUSTOMER SATISFACTION SURVEY

Dear Customer,

We request you to assist us by answering following questions in order to increase the quality of our services and we would like to thank you for your interest and participation.

Regards




General

Yes No
Are you happy with the services offered by Akdeniz Engine Reconditioning?
Would you recommend this company to another company?



Service Quality

Insufficient Low Normal Good Very Good
Technical knowledge and competency
Accurate diagnosis
Malfunction detection, reporting, part list notification speed and quality
Quality of the service



Communication

Insufficient Low Normal Good Very Good
Sufficient information delivered about the status of the part to be revised
Communication and technical competency of the personnel
Receiving the answers that you need
Attitude and attention



Dispatch

Insufficient Low Normal Good Very Good
Speed of receiving the part
Timely delivery of the part
Return of old parts
Communication of dispatch personnel



Security